FAQ's

Yes! Whether you are a student, young professional or family we have a range of student and residential properties available across Liverpool. To enquire about a property simply contact our Lettings Team on 0151 724 1000 or email hello@address-properties.co.uk

To reserve a property you must have viewed it either via a virtual viewing or in person! Once you have viewed the property please contact our lettings team on 0151 724 1000 they will be able to take your reservation and advise on the next steps in the application process.

Tenants would usually be required to provide a guarantor who is based in the UK, employed and earns 3x the yearly rent. However if you are struggling to find a guarantor contact our lettings team on 0151 724 1000 who can advise on other options.

We do not charge any fees! To secure a property you will each be asked to pay a holding deposit of one weeks rent, this amount is then deducted from your first month's rent.

Once you have signed the contract for your property you will be asked to pay a security deposit. At the end of the tenancy your deposit will be reimbursed to you as long as there are no damages to the property.

A Right to rent check is when a prospective tenant of a rental property shows their identity documents in person to their Letting agent or Landlord. Conducting a Right to rent check is a legal requirement in the UK. The full list of documents that we can accept for Right to rent can be found here

Yes - prior to you moving in our Lettings team will be in touch with you to arrange a date and time for your key pick up.

In order to move into the property your previous landlord reference must be returned to us, you will need to have signed your AST, returned your guarantor agreement (if applicable), and presented your Right to rent documents to be checked.

Before moving into the property the below must be paid:

Holding Deposit (one weeks rent)
Security Deposit
First months rent

Please note: If you have signed a joint tenancy agreement this applies to all tenants

Yes, somebody else can collect keys on your behalf on the basis that you have made the required payments, returned all necessary paperwork and have completed your Right to Rent document.

Please note: If another person is collecting your keys you must confirm this via email to hello@address-properties.co.uk at least 24 hours before.

If your property has a maintenance issue please report this via the maintenance page on our website. Please note if there is more than one maintenance issue at your property list these all on the one report - this will ensure that all issues can be addressed in a timely manner.

If you have an emergency maintenance issue at your property please refer to the following page on guidance.

If you are a student the landlord would usually require July and August rent to be paid monthly. You can then set up a payment plan to pay in installments from September.

To set up a payment you must send over a screenshot your student loan dates from the student loan company to hello@address-properties.co.uk.

Please note: We can not accept last year's loan dates or your own estimate of when your loan is expected; only a screenshot of your loan payments for the relevant academic year will be accepted.

Your rent is due on the 25th of each month unless you have set up a student payment plan. For a full schedule of your rent and any special rent conditions please refer to your tenancy agreement.

Your rent can be paid via bank transfer or debit card by calling our office. We do not accept cash or cheques. We recommend that tenants set up a standing order

A common mistake tenants make when calculating their rent is multiplying the weekly rent by four.This is not how monthly rent is calculated. If calculated this way you would only ever be paying for 28 days out of the month. The days in each month vary therefore rent is calculated on a monthly average.

For example a tenants rent is £100.00pw. To calculate the monthly rent we use the following method

£100.00 (rent per week) x 52 (weeks in the year) / 12 (months in the year) = £433.33 (per month)

Once you have moved out, we aim to return your deposit as soon as possible.

If there are any claims to be made, we will notify you via email, as well as the DPS (The Deposit Protection Service). The DPS will also contact you, to work to resolve any disputes if necessary.

If you have any questions about your deposit please email our accounts team. For further information about the dispute process please click here.